Custom Flair specialises in custom-made and personalised products,
including but not limited to promotional gifting, branded items, personalised canvas prints, photo albums, gazebos, flags, and related custom branding solutions. Because our products are produced specifically to order, we kindly ask that you read this policy carefully before placing an order.
Production & Dispatch
All Custom Flair products are made to order. Production times vary depending on the product type, order quantity, and level of customisation required. Estimated production timelines will be communicated at the time of order confirmation. Please note that production timelines exclude shipping and delivery time.
Shipping Costs
Shipping costs are calculated based on the size, weight, and delivery location of each order. Due to the nature of our products—particularly large-format items such as gazebos, flags, display systems, and bulk promotional orders—shipping costs may vary significantly. Shipping is not a flat rate and is not included unless explicitly stated. Any reference to free shipping applies only to selected products, promotions, or qualifying order values and excludes oversized or heavy items, including but not limited to gazebos and event branding equipment.
Oversized & Heavy Items
Certain products, including branded gazebos, flags and flag systems, event displays, and bulk promotional orders, may incur additional courier or freight charges. Where applicable, these costs will be quoted separately prior to dispatch.
Delivery Responsibility
Once an order has been dispatched, responsibility transfers to the courier service. Custom Flair cannot be held responsible for delays caused by couriers, weather conditions, or circumstances beyond our control. Customers are responsible for ensuring that all delivery details provided at checkout are accurate and complete.
Returns & Refunds Policy
Due to the custom-made nature of our products, Custom Flair does not accept returns or offer refunds on custom or personalised items. This includes, but is not limited to, printed promotional products, personalised canvas prints, photo albums, branded gazebos, flags, and custom signage. This policy also applies to items customised with logos, names, branding, colours, or sizes selected specifically for the client. Once production has commenced, orders cannot be cancelled or amended.
Faulty or Damaged Products
If an order arrives damaged or faulty, customers must notify Custom Flair within 48 hours of delivery. To process a claim, we require clear photographs of the damage or defect, the original packaging, and the order reference number. Each claim is assessed on a case-by-case basis. Where a confirmed manufacturing defect exists, Custom Flair may, at its discretion, repair, reproduce, replace the item, or issue a refund where repair or replacement is not possible.
Non-Custom Items (If Applicable)
If an item is not customised and is eligible for return, it must be unused and returned in its original packaging. Return requests must be submitted within 7 days of delivery. Return shipping costs are the responsibility of the customer. Please note that the majority of Custom Flair products are custom-made and therefore fall outside standard return conditions.
Colour & Design Disclaimer
Final printed colours may vary slightly from digital proofs due to screen calibration differences, material choices, and printing processes. By approving artwork, the client accepts full responsibility for spelling, layout, and overall design accuracy.