This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make use of our services.

1. Information We Collect
We may collect the following information:
Personal details such as your name, email address, phone number, and billing/shipping address
Business information where applicable
Order details and purchase history
Payment-related information (processed securely via third-party payment gateways — we do not store card details)
Communications you send to us (emails, messages, enquiries)
Website usage data via cookies and analytics tools

2. How We Use Your Information
We use your information to:
Process and fulfil orders
Communicate with you about your orders or enquiries
Provide customer support
Improve our products, services, and website experience
Comply with legal and regulatory requirements
We only collect information that is necessary to provide our services to you.

3. Sharing of Information
We do not sell or trade your personal information.
Your information may be shared only with trusted third parties where necessary, such as:
Payment processors
Delivery and courier services
Website hosting and technical service providers
All third parties are required to protect your information and use it only for the intended purpose.

4. Data Protection & Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
While no online system is completely secure, we work with reputable platforms and providers to safeguard your data.

5. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic.
You may choose to disable cookies in your browser settings; however, this may affect certain website functionality.

6. Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
Request access to your personal information
Request correction or deletion of your information
Object to the processing of your personal information
Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.

7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Custom Flair
📍 22 Vaal Road, Brackendowns, Alberton
📧 sales@customflair.co.za
📞 011 900 7396
🌐 www.customflair.co.za